VB TORQ
Privacy Policy
VB Torq is a mobile automotive technology business serving Leicester and Leicestershire. This policy explains how we collect, use and protect personal information when you contact us, request a quote, submit a Meta/Facebook lead form or use our website.
1. Information we collect
Depending on how you contact us, we may collect:
- Your name and contact details, such as your phone number and email address.
- Vehicle details, including registration number, make/model, engine information and relevant service information.
- The service you are interested in and information you provide about your enquiry.
- Messages and correspondence sent by phone, WhatsApp, Facebook, Instagram, website forms or other contact methods.
- Basic website and advertising interaction data collected through technologies such as the Meta Pixel and Google Ads tag.
2. How we use your information
We use personal information to:
- Respond to enquiries and provide quotations.
- Check vehicle compatibility and suitability for requested services.
- Arrange and manage bookings and provide customer support.
- Keep reasonable business and transaction records.
- Measure and improve our website and advertising performance.
- Prevent misuse, protect our business and comply with legal obligations.
3. Meta/Facebook and Instagram lead forms
If you submit a lead form through Facebook or Instagram, Meta may provide us with the information you entered in that form, such as your name, phone number, vehicle registration and requested service. We use that information to respond to your enquiry and provide a quote. Meta processes information under its own privacy terms as well.
4. Legal basis
Where UK data protection law applies, we generally process information because it is necessary to take steps at your request before providing a service, to perform a service you have asked for, to comply with legal obligations, or for legitimate business interests such as responding to enquiries, keeping records and improving our services. Where consent is required, we rely on consent.
5. Sharing your information
We do not sell your personal information. We may use service providers that help us operate communications, advertising, website hosting or business systems. Information may also be disclosed where required by law or where necessary to protect legal rights.
6. Advertising and analytics
Our website uses advertising measurement technologies including the Meta Pixel and Google Ads tag. These services may process device, browser and interaction information to help measure advertising performance and conversions. Their processing is also governed by their own privacy policies and user controls.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including handling enquiries, providing services, maintaining appropriate business records and meeting legal or accounting requirements. Information that is no longer needed is deleted or securely disposed of where reasonably practicable.
8. Your rights
Under UK data protection law, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction in certain circumstances, object to certain processing, and withdraw consent where processing is based on consent.
9. Contact us
For privacy questions or requests, contact VB Torq:
- Email: [email protected]
- Phone: 07568 246664
- Website: vbtorq.co.uk
10. Changes to this policy
We may update this policy when our services, systems or legal requirements change. The latest version will be published on this page with the updated date.